Recognize and manage differences between you and nontechnical professionals
Deliver clear messages to non-technical professionals
Apply verbal and nonverbal techniques to build shared understanding
Strategically apply a communication system to enhance relationships and achieve performance goals
Develop active listening skills that promote better work relationships
Get your points across in diverse communication contexts
Use influencing skills to complete projects faster and grow your reputation
Be able to productively manage conflict
This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize the participant's training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant.
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.
- To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.
- Identifying Differences Between Technical and Nontechnical Professionals
- Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
- Understanding the impact of generational characteristics on communication within and outside of technical areas
- Analyzing your own work situation based on communication needs and expectations
- Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
- Distinguishing communication style preferences to better understand and influence others
- Determining your personal communication styles with the DiSC® profile
- Identifying the strengths and limitations of your DiSC® profile
- Using behavioral clues to determine others’ personal styles
- Describing how to more effectively work with other styles
- Strategically Applying a Communication System to Enhance Relationships
- Differentiating between verbal and nonverbal communications
- Assessing your own nonverbal traits and developing an improvement plan
- Identifying criteria for establishing trust and building credibility
- Using a communication model to conduct more effective conversations
- Developing Active Listening Skills to Promote Better Work Relationships
- Recognizing the role of listening in effective communications
- Knowing when and how to acknowledge emotions and ideas
- Applying effective listening techniques to own work situations
- Communication Strategies to Help You Achieve Your Goals
- Determining when to use open and closed-ended questions
- Demonstrating and applying the effective use of informing, directing and criticizing
- Productively Managing Conflict
- Using and applying the AEIOU model to assertively build shared expectations
- Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
- Developing an action plan to apply these techniques to your own work situations
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
Follow-On Courses:
NONE
* Terms and conditions may apply. Learn more about our Microsoft training exclusives by contacting training@dunnsolutions.com
Live Virtual:
Get engaging and impactful live, instructor-led training, regardless of your location.
Our Virtual Classroom Live online training format combines premium skills development technologies and our industry-leading instructors, content, exercises and peer collaboration to ensure that you get the highest quality professional development experience possible. Gain the skills and expertise that matter from the convenience of your home, work or wherever you have an Internet connection.
Engage with your instructor and fellow students via a learning platform and course material designed to ensure a stimulating and productive skills development experience.
Choose from sessions across a variety of time zones for training options that suit your schedule. Save time, money and effort without sacrificing learning quality by accessing our expert-led online training from the convenience of your home, office or anywhere with an Internet connection.
Attend from your PC, Mac or any iOS/Android tablet or smartphone. Connect with the class through your device audio or via toll-free phone number†, depending on available technologies and your interaction preferences.
To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.
