This course will prepare you to:
Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
Create an organization structure enabling customers to use the solution to meet the needs of the business
Migrate data into the application and troubleshoot migration issues
Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
Set up and configure the solution to manage business processes including sales, marketing, service and social
Describe the integration scenarios available with SAP Cloud for Customer
Adapt and extend the solution to meet customer-specific needs
Learn about the mobile features of SAP Cloud for Customer
Demonstrate the reporting capabilities of the system
Business Process Architect
Program / Project Manager
System Administrator
- Essential
- CRM/SD domain knowledge
- Recommended
- SAP Cloud for Customer functional experience
- C4H410 OR C4H510
- This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
- This course is often offered during the same
- Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
- Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
- Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
- Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
- Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
- Territory Management
- Defining Complex Territory Hierarchy Structures
- User and Role Management
- Maintaining Employees and Explain What a Business User Is
- Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
- Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
- Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
- Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
- Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
- Mobile
- Describing the Different Mobile Access Options
- Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
- Preparing for Go-Live
- Describing the Necessary Go-Live Activities
Course based on software release:
SAP Cloud for Customer 2211
Course notes and announcements:
In this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.
This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, and SAP Certified participant guides.
With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com
