This course will prepare you to:
understand the full functionality of SAP Field Service Management solution web- and mobile applications.
understand standard product features.
perform configurations and customizations using the Field Service Management Administration Module.
present use case scenarios as an administrator, dispatcher, and field technician.
provide first level support to your client.
know where to get additional information, best practices and documentation.
Application Consultant
Data Consultant / Manager
Development Consultant
Technology Consultant
- Unit 1: Introduction to SAP Field Service Management
- How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
- Solution overview
- SAP Field Service Management functionalities
- Unit 2: Administration 1
- Architecture
- Main components of FSM
- Account & user configuration
- Unit 3: Master Data Management
- Main business objects
- Data object management
- Data loader and data exporter
- Unit 4: Planning & Dispatching
- Service call lifecycle
- Create and assign a service call
- Release scenarios
- Reservation types
- Service Map
- Using skills and filters
- Unit 5: Mobile Field Service
- Mobile service workflow
- Create new assignment on mobile
- Reserved materials.
- Record effort, material, mileage, and expenses
- Activity feedback
- Checkout and group checkout
- Considerations for synchronization and offline use
- Unit 6: Smartforms
- Smartform templates and designer
- Elements
- Smartforms in mobile application
- Unit 7: Administration 2
- Company settings
- Service Workflow configuration
- Screen Configuration
- Custom translations
- Data management & monitoring
- Unit 8: Business Rules
- Use cases
- Business Rule Configuration
- Validating and Executing a Business Rule
- Unit 9: Analytics & reports
- Business reports via Dashboards
- Report template technologies
- Generating reports
- Unit 10: Crowd Workforce
- Use cases
- Partner Portal
- Dispatching process for crowd workforce
- Unit 11: Customer Self Service
- Self-service functionality
- Self Service portal and interactive chatbot
- Set up, configuration and branding
- Unit 12: Integration
- Overview of supported integration scenarios
- Main business objects supported per integration scenario
- End to end process with integration points
- Unit 13: Student Appendix – Learning Resources and Glossary
- Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
Course based on software release:
SAP Field Service Management 2211
Course notes and announcements:
This course illustrates the main functionalities and concepts of SAP Field Service Management. This cloud solution supports field service technicians with real-time, automated workforce scheduling, planning, and dispatching for employees and provides self-service options for field service needs.
The course is designed to provide an in-depth understanding of the key field service management business scenarios and is aligned to consultants.
Participants will get a deeper understanding of key functional areas in SAP Field Service Management, such as:
Architecture
Administration & Configuration
Master Data Management
Planning and Dispatching
Mobile Field Service Applications
Smartforms
Reporting & Query API
Business Rules
Autoscheduling & Assisted Scheduling
Screen Configurations & Custom Fields
Crowd Service
Customer Self Service
They will also get a high-level insight into integration scenarios with SAP Service Cloud, SAP S/4HANA, SAP CRM, SAP Analytics Cloud. Implementation training for SAP Field Service Management or its integration is not in the scope of this training. Please reach out to your local SAP education contact for more details about implementation training.
System Requirements:
Notebook with web browser (Chromium-based, e.g. Google Chrome).
IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page
This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, and SAP Certified participant guides.
With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com
