Network Platform Provides Digital Transformation to a Central Data Hub
Solution: Portals, Collaboration Portals, Digital Customer Platforms
Project: Network Platform Provides Digital Transformation to a Central Data Hub
Client: Municipal Government
The client is an award-winning wastewater industry leader in protecting our environment,
operating and maintaining the wastewater collection and treatment system for a seven-county
metropolitan area with more than 2.6 million people in 109 customer communities.
Challenge: No Centralized Online Location to Submit and Access Data
The municipality survey serves as one of their central data hubs for the most up-to-date
information on communities' water and wastewater usage and infrastructure. Users annually
submit pertinent sewer data including water usage, subsurface treatment system counts, new
intercommunity agreements, and more. The data they receive ensures they are making the most
informed decisions in the planning processes, helps them gain insight on patterns and historical
trends, and allows them to gauge interest and participation in the programs that we offer. The
municipality challenged Dunn Solutions to improve their communication and engagement with
the communities they serve as a self-service, easy to use, intuitive and personalized one-stop-shop access to relevant information and programs pertaining to their communities.
Solution: Dunn Solutions Serves as Liferay Experts to Implement, Maintain and Enhance Platform
The Dunn Solutions team engaged with stakeholders and facilitators to review requirements and
implemented a content approval workflow that utilizes Liferay’s native workflow features. This
allows approvers to review content to ensure it is appropriate for the intended audience before
it is published. Liferay’s permissions system is utilized to set permissions based on the content’s
sensitivity level to ensure sensitive information is safeguarded.
Result: Portal Provides Needed Automation and Improved User Experience
The Dunn Solutions team worked on the design and implementation of a centralized hub for
multiple online resources. Wireframes were shared with four communities for feedback and
testing. There was engagement with the communities throughout the process, including before
coding began to validate the design and experience. Additions were made, such as an
interactive map, useful links for easy access to commonly requested information, and project
status and updates.
As a result of the automation of programs, the municipality received the most grant applications
ever. It also provided a customizable data dashboard for communities with accurate and on-demand reporting for metered wastewater flow volumes. It also resulted in enhanced customer
experience by allowing for simplified digital search of the documents library for past
correspondence, policy manuals and more, and made the internal staff’s day-to-day work easier
with time savings and efficiencies through the automation of tasks and insights into data in real-time.