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The Customer Journey Series: Loyalty and Advocacy

The Customer Journey Series: Loyalty and Advocacy

In the final episode of our four-part series, we will introduce you to the final stage in the customer journey, Loyalty and Advocacy.

Dunn Solutions' Lead Data Scientist, Francesco Sguanci discusses in this episode:

  • The value machine learning solutions can bring to the Loyalty and Advocacy stage
  • Case study on the connection between customer lifetime value and market basket analysis
  • Building a recommendation engine to effectively cross-sell and up-sell to your customers and increase the basket size.