The Customer Journey Series: Retention

In the third episode of our four-part series, we will introduce you to the third stage in the customer journey, Retention.

Dunn Solutions' Lead Data Scientist, Francesco Sguanci discusses in this episode:

• The many different ways machine learning solutions can be applied to the Retention stage. 
• How to quantify customer lifetime value and identify your riskiest customers. 
• Customer case study on improving customer churn and retention rates.