Client Portal Development
Featuring
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Customer Self-Service Portal
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Unify Your Existing Customer Service Touchpoints
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Foster Customer Communities
Customer Self-Service Portal
81% of customers across all industries attempt to take care of matters themselves before reaching out to a live representative according to the Harvard Business Review.
Empower your customers to resolve their own issues without the help of a live representative. Dunn Solutions helps you launch an intuitive self-service support portal that keeps your customers happy. By developing a self-service customer support portal, you can:
- Manage knowledge faster with publishing workflows and approvals for your knowledge base.
- Surface more relevant content with personalization for every customer group.
- Enable your customers to easily manage and update their account information.
- Measure self-service adoption and find areas for improvement with an integrated analytics solution.
Learn more about the benefits of a self-service customer portal by contacting Dunn Solutions today!
Unify Your Existing Customer Service Touchpoints
Launch faster by bringing your existing customer service systems and content into a single, unified experience that fits your customers. Your customer portal will make it easy to:
- Connect your existing services.
- Use your customer portal as a single content repository and share consistent knowledge across all your channels.
- Design enrollment forms and sign up experiences without using code.
We recommend Liferay DXP, as a digital experience platform that is well suited to provide the features and functionality needed to develop a customer portal that can unify all of your exisiting customer touch points.
Learn more about Dunn Solutions' client portals by contacting Dunn Solutions today!
Foster Customer Communities
Create user-driven communities with forums that allow customers to answer each others' questions. Foster strong customer communities by:
- Extending your official knowledge base by crowd-sourcing responses to common questions.
- Enabling customers to post, respond to, share, and rate user-posted content.
- Using built-in user ranks to drive engagement with your top contributors.
- Ensuring your forum posts rank in search engines where your customers can discover them.
Dunn Solutions' customer portals can help your business build stronger customer communities, learn more by contacting Dunn Solutions today!
“Highly Capable Technology Consultancy Firm.” Dunn is a great partner that supports implementing video-powered storefronts for salespeople, powered by TVPage. We have realized that Dunn is meticulous in its understanding of our systems and associated client needs.
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Allon C
CEO
“Great Liferay and PowerBI Solutions Partner.” Dunn is a great partner to have. An extremely flexible and supportive group around various digital needs for us. They have a deep level of experience with Liferay, SAP, and various other solutions and topics as well.
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Sunny M
Enterprise
“Pragmatic, Effective and Responsive.” Dunn has been very responsive in providing a variety of resources to meet my needs. When planning technology upgrades or re-platforming, they understand that technology implementation is the easy part and we need to focus on the full adoption of said technology.
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Eric S
IT Leader, Digital Transformers, Team Builder
“Our Business Intelligence Go-To.” Dunn Solutions provided a POC data model and warehouse for very complex logic for our subscription KPI, they have also helped with the whole strategy for our Executive Reports with the use of Informatica and Business Objects publications to completely automate the process.
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Maria J S
Manager Finance Business Intelligence Operational reporting, Data Quality and Project Support