81% of customers across all industries attempt to take care of matters themselves before reaching out to a live representative according to the Harvard Business Review.
Empower your customers to resolve their own issues without the help of a live representative. Dunn Solutions helps you launch an intuitive self-service support portal that keeps your customers happy. By developing a self-service customer support portal, you can:
- Manage knowledge faster with publishing workflows and approvals for your knowledge base.
- Surface more relevant content with personalization for every customer group.
- Enable your customers to easily manage and update their account information.
- Measure self-service adoption and find areas for improvement with an integrated analytics solution.
Learn more about the benefits of a self-service customer portal by contacting Dunn Solutions today!