B2C E-commerce Platform to Transform Interaction with Customers
The SAP Commerce Cloud B2C platform regularly ranks among the top e-commerce solutions available. Our B2C E-commerce Consultants leverage many of the out-of-the-box features including:
- Omni-Channel Retail
- Master Data Management
- Cross-sell/Upsell Functionality
- Marketing Conversion Tracking
- Robust Site-Search capability
Our SAP Commerce Cloud B2C Solutions are designed for the omnichannel market space, to enable end-to-end customer touchpoint management with a single commerce platform – whether it's online, mobile, point-of-sale, call center, social media or print. Our e-commerce experts empower companies to offer customers personalized online shopping experiences, designed to boost loyalty and sales, leveraging SAP Commerce Cloud.
Delivering Complex B2B E-commerce Platforms with a B2C-like Experience
Dunn Solutions Group is a full-service technology consulting firm. So we know the e-commerce demands of consumers grow daily in the B2C world, as do the expectations of service and capability in the B2B e-commerce world. Our SAP Commerce Cloud B2B E-commerce Solutions delivers a highly customizable B2B platform that allows companies to automate even the most complex B2B processes. Dunn Solutions has experience developing and delivering flexible and scalable B2B e-commerce solutions with SAP Commerce Cloud that include:
- Custom-Contract Management
- Customer Self-Service Management
- Punch-Out Support
Leveraging SAP's Commerce Cloud B2B E-commerce Platform, our E-commerce Consultants are able to deliver a B2C e-commerce level of ease and agility in digital commerce.
Delivering Seamless e-Commerce CMS Integrations and Solutions
Creating an Audience of 1 with Marketing Automation
Our SAP Commerce Cloud Marketing Solutions are designed to create a holistic approach to marketing efforts, combining all channels and siloed tools (such as sales data, social & IoT data, industry and market data) into one highly effective platform. This approach allows marketers to collect all consumer data into one platform and fully enrich customer profiles to better customize target and segment customers.
Combining such factors as real-time customer behavior and enriched customer profiles create intelligent opportunities to cross-sell, up-sell, and proactively interact with and nurture customers. This advanced marketing automation solution delivers deep customer insights so companies can interact with customers in a unique and individualized way throughout their entire customer journey. Created for both small and large enterprises this platform is able to be deployed on premise, as well as in both private and public clouds.
Driving Increased Profit with Advanced Analytics
Employing the advanced data capture and enrichment technology built into the SAP Commerce Cloud and Marketing Cloud Platforms, our analytics experts are able to create sophisticated predictive models leveraging incoming and historical data to deliver:
- Advanced Customer Segmentation
- Automated Product Recommendation
- Enhanced customer retention through Churn Reduction Solutions
- New Product Forecasting.