1. Gain an overview of Customer Service
2. Become familiar with the most important business processes in Customer Service, including practical exercises
3. Explain integration with other SAP components
4. Support decision makers responsible for implementing the system
5. Identify the different analysis options that are available
Project managers
Project team
- Recommended: SAP01 SAP Overview
- 1) Overview of Customer Service
- 2) Technical objects
- a) Material serial numbers and equipment
- b) Functional locations, bills of material and warranties
- 3) Help desk processing
- a) Creating, processing, and completing service notifications
- 4) Planning of technician resources
- a) Creating, processing, completing, and billing for service orders
- 5) Processing returns and repairs
- a) Repair order processing and returns delivery, repair processing, delivery, and billing
- 6) Service contracts
- a) Content and structure of service contracts
- b) Service processing with contracts
- 7) Planned customer service
- a) Task lists, maintenance plans, and scheduling Reports
- b) Service history and information system
- Notes
- • This training course is an essential prerequisite for the following advanced Customer Service courses
Course based on software release: ERP ECC 6.0
Course notes and announcements:
1) This training course is an essential prerequisite for the following advanced Customer Service courses
This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, and SAP Certified participant guides.
This 5 day instructor led course qualifies for 40 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com
