Identify Communication Differences Between Technical and Nontechnical Professionals
Differentiate Personal Style Preferences in Order to Communicate Better with Others
Strategically Apply a Communication System to Build Trust and Credibility and to Enhance Relationships
Apply Verbal and Nonverbal Techniques to Build Rapport
Develop Communication Skills That Promote Better Work Relationships
Apply Strategies to Manage Conflict Productively
Who Should Attend?
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.
To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.
What You Will Learn:
The Communication Challenge
Distinguish Communication Needs and Expectations of Technical and Nontechnical Professionals
Define Generational Differences and Their Impact on Communication
Assess the Communication Needs and Expectations in Your Own Job
Personal Styles—Your Own and Others’
Differentiate Communication Style Preferences in Order to Better Understand Others
Identify Your Own Style Preferences and Their Strengths and Limitations
Use Behavioral Clues to Determine Others’ Personal Styles and to Work More Effectively with Other Styles
A System for Communication
Distinguish Between Verbal and Nonverbal Communication
Identify Criteria for Establishing Trust and Building Credibility
Implement a Communication Model for Conducting More Effective Conversations
“I Listen”—Understanding the Message
Identify the Role of Active Listening in Effective Communication
Demonstrate the Critical Skills of Active Listening—Acknowledging Emotions, Encouraging, and Acknowledging Ideas
Apply Effective Listening Techniques to Your Own Work Situations
Identify and Construct Open-Ended and Closed-Ended Questions
Demonstrate Effective Use of Questioning
Apply the Techniques to Your Own Work Situations
“I Talk”—Sending the Right Message
Demonstrate Effective Use of Informing and Directing
Identify Appropriate Use of Skills to Influence
Apply Techniques to Your Own Work Situation
Determine Your Own Conflict Style Using a Self-Assessment
Identify When and How to Deliver Criticism Appropriately and Effectively
AMA American Management Association Course
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
Follow-On Courses: NONE
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