Programming and Development Training Class Schedule
Training Schedule
(C4H510) SAP Service Cloud (Previously known as C4C14)
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Location: | Date | Guaranteed to Run: |
Live Virtual, US | 11/07/2022 |
Not finding any suitable dates? Contact us for additional availability: training@dunnsolutions.com
- Essential
- CRM/Service domain knowledge
- Recommended
- SAP Cloud for Customer functional experience
- Introduction to SAP Service Cloud
- Describing the Functional Capabilities of SAP Service Cloud
- Communication Channels
- Explaining the Different Communication Channels that are Supported in SAP Service Cloud
- Service Levels, Categories and Work Distribution
- Explaining Service Levels, Categories and Work Distributions
- Knowledge Base
- Understanding Knowledge Base Functionality in Service Tickets
- Registered Products and Installed Base
- Explaining Registered Products and Installed Bases
- Warranty Management
- Explaining Warranty Management in Tickets
- Maintenance Plans
- Explaining Maintenance Plans in Tickets
- Time Recording
- Explaining the Role of Time Recording in Tickets
- Contracts
- Understanding Service Contracts in SAP Service Cloud
- Templates and Reporting
- Explaining Response Templates and Their Determination in Tickets
- Case Management
- Understanding Case Management in SAP Service Cloud
- Integration SAP Service Cloud
- Explaining SAP Cloud for Customer Work Ticket Integration S/4HANA (ERP, ECC)
- Explaning Integration SAP Service Cloud with FSM (Field Service Management)
- Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
SAP Cloud for Customer 2111
Course notes and announcements:
In this course you will learn how to implement SAP Service Cloud. This will include configuration of service processes, including topics such as business process configuration, warranty management, registered products, and service levels.
This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, and SAP Certified participant guides.
This 2 day instructor led course qualifies for 16 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.
Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com