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Entries with tag self-service portal .

Turn Your B2B Portal into a Competitive Advantage

Mallorie De Riggi
Posted 10/26/20
By Emily Liu, Liferay Source: https://www.liferay.com/blog/en-us/customer-experience/turn-your-b2b-portal-into-a-competitive-advantage While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalized and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these needs will require changes in strategy and technology,...

3 Examples of Effective Self-Service Portals

Mallorie De Riggi
Posted 10/26/20
By Emily Liu, Liferay Source: https://www.liferay.com/blog/en-us/products-and-technology/3-self-service-portal-examples-that-improve-customer-experience By the end of 2020, Gartner predicts that 85% of all customer service interactions will start with self-service. In fact, many businesses are expecting to implement self-service portals within the next year. But is self-service just...