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Digital Solutions Blogs

Benefits of a Unified User Experience

Ethan Hahn
Posted 11/2/20
Waking up at 8AM in the morning, ordering a bagel and coffee for breakfast, driving the familiar route to work. Everyone loves routines. They’re comfortable. You don’t have to think about what you’re doing or where you’re going, you just do it and it’s easy because you’ve done it a thousand times. On the other hand, doing something for the first time is unfamiliar and oftentimes can lead to...

Turn Your B2B Portal into a Competitive Advantage

Mallorie De Riggi
Posted 10/26/20
By Emily Liu, Liferay Source: https://www.liferay.com/blog/en-us/customer-experience/turn-your-b2b-portal-into-a-competitive-advantage While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalized and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these needs will require changes in strategy and technology,...

3 Examples of Effective Self-Service Portals

Mallorie De Riggi
Posted 10/26/20
By Emily Liu, Liferay Source: https://www.liferay.com/blog/en-us/products-and-technology/3-self-service-portal-examples-that-improve-customer-experience By the end of 2020, Gartner predicts that 85% of all customer service interactions will start with self-service. In fact, many businesses are expecting to implement self-service portals within the next year. But is self-service just...

B2B E-Commerce + Sales Reps = Success

Mallorie De Riggi
Posted 10/23/20
Forrester forecasts that US B2B e-commerce will reach $1.8 trillion and account for 17% of all B2B sales in the US by 2023 .   With that said, are you prepared to succeed  with  B2B  e Commerce?     We have noticed  from talking with manufacturers, whole distributors and the like, they feel they have done a nice...

Picking the Right Partner for Commerce Implementation

Mallorie De Riggi
Posted 10/23/20
The complexity  of implementing  the commerce strategy should not be underestimated. We need to  define an organization’s vision clearly ,  and who  will be involved  and when  for a successful outcome.   Given the amount of time and money an organization will be investing, it is  crucial  to...