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Digital Solutions Blogs

Leveraging the Web for Better Customer Service

Christopher Freund
Posted 7/5/16
Leveraging the Web for Better Customer Service      While most companies are aware that customer service is important to maintain business, they might not fully understand the real cost of bad customer service. When it comes to customer service, people favor interacting with a real person in order to get solutions or provide feedback. This assures the customer that their...

You Know Your e-Commerce Website’ SEO is Bad if … it Doesn’t Include Rich Snippets

Dirk Lester
Posted 6/30/16
You’re responsible for an e-commerce website and that isn’t an easy job. You have sales to track, shipping options to communicate, and payment options to manage. And that’s all after customers have found their way to your site because you’ve designed and executed an at least partially effective search marketing or social media strategy. It’s actually difficult to say which is harder, building...

5 Ways Mobile Apps Enhance Your Customer’s Experience

Michael Smith
Posted 6/1/16
It’s no secret that smart phones, tablets, and other mobile devices have become extremely popular in the last 5 years. In fact, they’ve become so prevalent that they’ve reshaped how we access the internet; recently even creating a new consumer demographic, the “mobile only” user. This demographic describes a user that does not access the internet on desktop or laptop devices, preferring to use...

Don't miss out on mobile moments with your consumer

Brett Hohler
Posted 5/30/16
Mobile activity is at an all time high for customers – we discuss how to make the most of those moments.

Top E-Commerce User Experience Strategies

Karol Bort
Posted 5/25/16
Building a successful ecommerce business can be a very complex effort. If you’re reading this article, chances are that you have come across multiple articles and you’re interested in expanding your knowledge about e-commerce. You may also notice that following latest trends can be a daunting task as in the most recent years we’ve observed a massive expansion of ecommerce offerings....